Q1
How far in advance should I place my order?
We recommend booking at least 4–5 weeks in advance for standard events. For large events or custom orders, we suggest 4–6 weeks to ensure availability.
Q2
How is payment handled?
A 50% deposit is due at the time of booking. The remaining balance is due 72 hours before the event along with your final headcount. Deposits are refundable if canceled more than 72 hours prior to your event.
Q3
Do you accommodate dietary restrictions or allergies?
Yes! We can accommodate many dietary needs (vegan, gluten-free, nut-free, etc.) — just let us know in advance. Please note that some items may still be prepared in facilities handling allergens.
Q4
What areas do you deliver to?
Our delivery service is based in Downtown Los Angeles, with local rates as follows: 0–10 miles: $20 10–20 miles: $35 20+ miles: additional $1.50 per mile (round-trip)
Q5
How long will my food stay fresh?
Our products are best enjoyed within 2–4 hours of delivery/pickup. Cheese and perishable items should be refrigerated if not consumed immediately.
Q6
Can I customize my order or menu?
Absolutely! We offer customizable boards, grazing tables, and add-ons. Please provide your requests at least 7 days in advance for best results.
Q7
Do you provide setup at events?
Yes! We handle full setup to ensure your boards and tables are visually stunning. Please allow adequate setup time and a ready space for our team.
Q8
What happens if something is damaged during the event?
Cord Curated LLC handles all equipment and displays with care. Clients are responsible for any damage caused by accidents, tipping, or unsafe handling during the event.
Q9
Can you cater outdoor events?
Yes! For outdoor events, clients are responsible for providing space, refrigeration, or protection as needed. We are not responsible for quality impacted by heat, sun, wind, or rain.
Q10
Can I make last-minute changes to my order?
Changes may be possible, but must be requested at least 72 hours prior to the event. Changes requested within 72 hours are subject to availability and may incur additional charges.